Cancellation & Refund Policy

Last Updated: November 25, 2024

Policy Overview

At CrackJobs, we strive to maintain fairness for both candidates and mentors. This policy outlines our approach to cancellations, refunds, no-shows, and rescheduling to ensure a smooth experience for everyone.

Please review this policy carefully before booking sessions.

Candidate-Initiated Cancellation

Refund Policy

Refund is only done for the candidate when the mentor is a no-show or in some cases when the session is not satisfactory:

Important: Late arrivals (joining 15+ minutes after start time) are treated as no-shows.

Mentor-Initiated Cancellation

We hold mentors to high reliability standards to respect candidates' time and preparation:

Late Cancellation or No-Show

If a mentor does not join within 15 minutes of the scheduled start time without prior notice:

Candidate receives immediate 100% automatic refund
Mentor's reliability score is significantly impacted
Mentor may face account review and restrictions
Repeated offenses result in temporary or permanent suspension

For Candidates: If your mentor doesn't show up, you don't need to do anything. The refund is automatic. However, please report it to support so we can take appropriate action.

No-Show Policy in Detail

What Qualifies as a No-Show?

A no-show occurs when either party does not join the video session within 15 minutes of the scheduled start time. This 15-minute grace period accounts for minor delays.

Consequences

Candidate No-Show: No refund issued. Payment goes to mentor for reserved time. Multiple no-shows may result in booking restrictions.
Mentor No-Show: Immediate full refund to candidate. Mentor faces account penalties and potential suspension.

Disputed No-Shows

If you believe a no-show was incorrectly recorded:

Contact support immediately at crackjobshelpdesk@gmail.com
Provide screenshots or evidence of your attendance attempt
Our team will review meeting logs and connection data
Resolution provided within 2-3 business days

Rescheduling Sessions

Rescheduling

The mentor can either accept the time of the meeting or choose to reschedule

Candidate will be given the option to accept/reschedule the proposed time
Subject to mentor availability

Technical Issues and Interruptions

If a session cannot be completed due to technical problems:

Platform Issues

If our platform (video, chat, etc.) fails:

Both parties receive compensation
Candidate gets full refund or free rescheduling
Mentor receives full payment if they were available

User Internet Issues

Internet connectivity problems on either party's end:

If session starts but is interrupted: Mentor and candidate should attempt to reconnect for 15 minutes
If more than 50% of session completed: No refund, full payment to mentor
If less than 50% completed: Partial refund (50%) and mentor receives 50%
Both parties should contact support to document the issue

Best Practice: Test your internet connection and equipment before sessions. Have a backup plan (mobile hotspot, phone call option) ready for critical interviews.

Quality Guarantee

We're committed to high-quality experiences. If you're unsatisfied with a session due to any of the following, reach out to crackjobshelpdesk@gmail.com:

Unprofessional mentor conduct or behavior
Lack of preparation or expertise from mentor
Session significantly shorter than advertised
Failure to provide promised feedback

How to Request a Quality Review

Report the issue within 24 hours of session completion
Provide detailed explanation of the concerns
Include session recording if available (with consent)
Our team reviews within 3-5 business days
May result in partial or full refund at our discretion

Refund Processing Timeline

Automatic Refunds

For approved refunds (cancellations, mentor no-shows):

Refund initiated within 24 hours of cancellation/no-show
Funds returned to original payment method
Processing time: 5-7 business days
Bank processing times may vary (additional 2-3 days)

Disputed Refunds

For quality guarantee or technical issue refunds:

Review period: 3-5 business days
Decision communicated via email
If approved, refund processed within 24 hours
Total timeline: 7-14 business days from report to refund

Non-Refundable Items

The following are not eligible for refunds:

Completed Sessions: Sessions where mentor provided feedback and no quality issues were reported within 24 hours
Candidate No-Shows: Sessions marked as no-show due to candidate not attending
Payment Processing Fees: Transaction fees charged by payment processors (typically ₹20 or 2%)
Platform Service Fees: If applicable and disclosed at time of booking

Dispute Resolution Process

If you believe a refund decision was incorrect or need to dispute a cancellation:

Step 1: Contact Support

Email crackjobshelpdesk@gmail.com with:

Booking ID and session details
Clear explanation of the dispute
Supporting evidence (screenshots, recordings, etc.)
Your desired resolution

Step 2: Investigation

Our team will:

Review all submitted evidence
Check platform logs and session data
Contact both parties if needed
Make a fair decision based on our policies

Step 3: Resolution

Final decision communicated within 5-7 business days. Our decisions are final and binding. In rare cases of continued disagreement, matters may be escalated to our management team for final review.

Questions About Cancellations or Refunds?

Our support team is here to help with any questions or concerns: