Privacy Policy

Introduction

At CrackJobs, protecting your privacy is fundamental to everything we do. This Privacy Policy explains in detail how we collect, use, store, and safeguard your personal information when you use our mock interview platform.

We are committed to transparency and compliance with applicable data protection laws, including the Information Technology Act, 2000 and the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Personal Information

When you register on CrackJobs as a mentor, we collect:

• Name and Contact Information: Full name, email address, phone number
• Professional Information: Current job title, company, years of experience, LinkedIn profile
• Resume/CV: Your uploaded resume containing work history, education, and skills

When you register on CrackJobs as a candidate, we collect:

• Name and Contact Information: Full name, email address
• Resume/CV: Your uploaded resume containing work history, education, and skills
• Payment Information: Billing details processed securely through Razorpay (we never store complete card numbers)

Session Data

During mock interview sessions, we collect:

• Written feedback and evaluations from mentors
• Session notes and performance assessments
• Booking history and session preferences
• Recording of the communication between candidates and mentors through our platform

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, device identifiers
• Location Data: Approximate geographic location based on IP address
• Cookies: Session cookies, preference cookies, and analytics cookies

How We Use Your Information

We use your information to provide and improve our services:

• Communication: Send booking confirmations, session reminders, feedback notifications, and important platform updates
• Payment Processing: Handle transactions securely through our payment partner Razorpay, manage refunds and payouts
• Platform Improvement: Analyze usage patterns to enhance features, fix bugs, and optimize user experience
• Quality Assurance: Monitor mentor performance, review feedback quality, and maintain service standards
• Legal Compliance: Meet regulatory requirements, prevent fraud, and enforce our terms of service

Data Security

We implement industry-leading security measures to protect your data:

• Encryption: All data transmitted between your device and our servers uses TLS/SSL encryption. Sensitive data at rest is encrypted using AES-256 encryption
• Access Controls: We implement Supabase Row Level Security (RLS) ensuring users can only access their own data and authorized information
• Payment Security: All payment information is processed through PCI-DSS compliant Razorpay. We never store complete credit card numbers
• Infrastructure: Our servers are hosted on secure cloud infrastructure with regular security updates and monitoring
• Staff Access: Only authorized personnel have access to personal data, and they are bound by strict confidentiality agreements

Important: While we implement robust security measures, no system is 100% secure. Please use strong passwords and never share your account credentials.

Data Sharing and Third Parties

We never sell your personal data. We only share information in the following limited circumstances:

With Mentors and Candidates

• Mentors see your professional title only
• Candidates see mentor's professional title, years of experience, no of sessions, ratings and expertise areas
• Contact information is never directly shared; all communication happens through our platform

Service Providers

• Razorpay: Payment processing and transaction management
• Supabase: Database hosting and authentication services
• 100ms: Video conferencing infrastructure for interview sessions
• Email Services: Transactional emails for bookings and notifications

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of CrackJobs, our users, or others.

Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information in your profile
• Deletion: Request deletion of your account and associated data (some information may be retained for legal compliance)
• Objection: Object to certain processing activities or marketing communications
• Withdrawal: Withdraw consent for data processing at any time

To exercise any of these rights, contact us at crackjobshelpdesk@gmail.com

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active account data: Retained while your account is active
• Session records and feedback: Retained for 3 years for quality assurance
• Transaction records: Retained for 7 years for tax and accounting purposes
• After account deletion: Most data deleted within 30 days, except where legal retention is required

Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Necessary for login, security, and core platform functionality
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Understand how users interact with our platform to improve experience

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

Children's Privacy

CrackJobs is intended for users aged 18 and above. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent platform notification at least 30 days before taking effect. Your continued use after changes constitutes acceptance of the updated policy.

Questions About Privacy?

For any privacy-related questions, concerns, or to exercise your data rights, please contact us: